At Synchrocity, we respect your privacy. This policy explains what personal data we collect, why we collect it, how we use it, and the choices you have. We comply with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Digital Personal Data Protection Act, 2023 (India).
1. Who We Are
- Synchrocity is a music training school and recording studio based in Bhubaneswar, Odisha.
- Legal entity: [Insert company/LLP name, registration details].
- Data Controller: Synchrocity (contact: [email / phone / postal address]).
2. What Data We Collect
We may collect the following categories of personal data:
- Identity Data: Name, age, date of birth, parent/guardian name (for minors).
- Contact Data: Email address, phone number, postal address.
- Payment Data: Billing details, transaction records (processed securely via third-party payment providers, not stored by us).
- Educational Data: Instrument preferences, class schedules, progress reports, recordings made during lessons.
- Technical Data: IP address, browser type, cookies when you use our website.
- Marketing Data: Communication preferences, responses to promotions.
3. How We Use Your Data
We process your data only when we have a lawful basis under GDPR:
- Contractual necessity – to deliver lessons, manage bookings, or provide recording services.
- Legal obligation – to comply with tax/accounting rules.
- Legitimate interests – to improve services, maintain security, and send relevant updates.
- Consent – for marketing emails, newsletters, or publishing recordings/photos.
4. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers (IT, payment processors, cloud storage).
- Teachers/Trainers who deliver lessons.
- Regulators or legal authorities where required by law.
All third parties must follow GDPR and contractual data protection safeguards.
5. International Transfers
If we transfer data outside the EEA/UK/India (e.g., using cloud services like Google Drive or Meta tools), we ensure:
- Adequacy decisions (EU Commission/UK ICO).
- Standard Contractual Clauses (SCCs) where adequacy does not apply.
6. Data Retention
- Student/booking records: Up to 7 years after last interaction (legal requirement).
- Marketing data: Until you unsubscribe or withdraw consent.
- Recordings: Kept only with explicit consent and deleted upon request.
7. Your Rights
Under GDPR and Indian law, you have the right to:
- Access your personal data.
- Rectify incorrect or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability (receive your data in a structured format).
- Withdraw consent at any time.
Requests can be made by contacting us at [Insert email]. We will respond within 30 days.
8. Children’s Data
- For students under 18, we collect and process personal data only with parental/guardian consent.
- We do not knowingly market to children.
9. Cookies & Website Tracking
- Our website uses cookies for functionality and analytics.
- You can control cookies through browser settings.
- For details, see our Cookie Policy.
10. Data Security
- We use encryption, access controls, and secure servers to protect your data.
- Only authorized staff and trainers can access student information.
- If a data breach occurs, we will notify affected users and regulators within 72 hours (as per GDPR Article 33).
11. Marketing & Communications
- We send updates, offers, and newsletters only if you opt-in.
- You can unsubscribe anytime by clicking the link in emails or contacting us.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website.
13. Contact Us
If you have questions, complaints, or wish to exercise your rights:
- 📧 Email: synchrocitybbs@gmail.com
- 📞 Phone: +91 7855952025
- 📍 Address: Synchrocity, Patia, Bhubaneswar, Odisha